Veterans’ Gateway works with a range of key referral organisations – both within and outside the Armed Forces sector – to ensure we can refer people to the right organisation for their needs.
Organisations can apply to become a Veterans’ Gateway supporter, choosing from three levels of inclusion:
As a Veterans’ Gateway partner we refer veterans accessing the Veterans’ Gateway to you to enable you to provide support. The Veterans’ Gateway 24-hour Contact Centre takes details from callers, emails and live chat and refers them to the most appropriate partner to provide support. Online guides will also include links to partners to allow veterans to access your support directly.
Partners have a page within the Veterans’ Gateway outlining their services, contact details and locations. Office locations and contact details are shown within the geolocation application allowing veterans to access services in their area.
Individuals are not directly referred to information organisations. Veterans can access information partner links and contact details from a guide within each online support area (e.g. Housing and a sub category such as homelessness).
Information organisation office locations and contact details are shown within the geolocation application allowing veterans to access services in their area.
Geolocation Organisation office locations and contact details are shown within the geolocation application allowing veterans to access services in their area.
The Armed Forces Community have been involved at all stages of the Veterans’ Gateway development and will continue to be integral in its evolution.
After twelve weeks of the initial request for support, clients will be contacted by an independent market research company to provide feedback on the services provided by partners and other organisations. This continuous evaluation from clients will be vital, alongside wider stakeholder input, in shaping the way in which the Veterans Gateway provides services.
To become a Partner, Information Organisation or Geolocation Organisation complete an application form and email: Enquiries@veteransgateway.org.uk
The panel will evaluate your application and contact you with a decision or requesting more information (normally within 28 days of receipt of your application).
Your application will be reviewed by a panel drawn from Veterans’ Gateway partners, to ensure consistency of approach. The panel will not focus on a particular set of criteria, but judge the application as a whole. They will focus on the support you provide, accessibility, your organisation’s connection with the Armed Forces Community and, importantly, what you are able to offer that is not being already provided by existing partners.
Appeals against the decision will be presented by the Assistant Director Veterans’ Gateway to the Veterans’ Gateway Steering Group, who will make a final ruling.