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Call 0808 802 1212 - Speak to an advisor in our contact centre Call 0808 802 1212 - Speak to an advisor in our contact centre

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Become a Veterans’ Gateway Supporter

Veterans’ Gateway works with a range of key referral organisations – both within and outside the Armed Forces sector – to ensure we can refer people to the right organisation for their needs.

Organisations can apply to become a Veterans’ Gateway supporter, choosing from three levels of inclusion:

Partner

As a Veterans’ Gateway partner we refer veterans accessing the Veterans’ Gateway to you to enable you to provide support. The Veterans’ Gateway 24-hour Contact Centre takes details from callers, emails and live chat and refers them to the most appropriate partner to provide support. Online guides will also include links to partners to allow veterans to access your support directly.

*Please be aware that partners need to provide a general (non-individual) email address to receive notifications about referrals from the Connect Assist team.* The email notifications contain no details about the referral. They ask the partner to log in to a secure page on Veterans’ Gateway to retrieve the information. Emails must be regularly checked as referrals need to be actioned within two working days.

*Please note that if your organisation can only offer support locally you should be applying for the local support option below, rather than the partner option.*

Partners have a page within the Veterans’ Gateway outlining their services, contact details and locations. Office locations and contact details are also shown within the local support application allowing veterans to access services in their area.

Information Organisation

Individuals are not directly referred to information organisations. Veterans can access information partner links and contact details from a guide within each online support area (e.g. Housing and a sub category such as homelessness).

Information organisation office locations and contact details are shown within the local support application allowing veterans to access services in their area.

Local Support Organisation

Local support organisation office locations and contact details are shown within the local support application allowing veterans to access services in their area.

Apply

To become a Partner, Information Organisation or Local Support Organisation complete an application form and email: Enquiries@veteransgateway.org.uk NB: Please put the name of your organisation in the subject line of your email application.

What happens next

The panel will evaluate your application and contact you with a decision or requesting more information (normally  within 6 weeks of receipt of your application).

Your application will be reviewed by a panel drawn from Veterans’ Gateway partners, to ensure consistency of approach. The panel will not focus on a particular set of criteria, but judge the application as a whole. They will focus on the support you provide, accessibility, your organisation’s connection with the Armed Forces Community and, importantly, what you are able to offer that is not being already provided by existing partners.

Appeals against the decision will be presented by the Assistant Director Veterans’ Gateway to the Veterans’ Gateway Steering Group, who will make a final ruling.

  • Royal British Legion
  • Poppy Scotland
  • SSAFA - The Armed Forces Charity
  • Combat Stress
  • Connect Assist
  • Armed Forces Covenant